TERMS AND CONDITION
OCR Transport Car Rental Terms and Conditions
Welcome to OCR Transport, your trusted partner for car rental services in Kuching. To ensure a smooth and enjoyable rental experience, please read our terms and conditions carefully:
1. Reservation and Confirmation
Bookings can be made via call or WhatsApp using the form provided (recommended). A booking fee is required, which will be deducted from the total rental amount. The balance is due upon vehicle delivery.
2. Rental Period
A minimum rental of 2 days (48 hours) is required, qualifying for free delivery. Deliveries outside of office hours may incur extra charges.
3. Driver's Eligibility
Drivers must be at least 18 years old, fit to drive, and free from any health conditions that could impair driving abilities.
4. Payment Method:
At the moment, we accept payment either via cash or online bank transfer directly to our company's bank account.
5. Cancellation and Changes
Cancellations made 48 hours before the scheduled pickup time are eligible for a full refund. Changes to reservations are subject to availability and may incur additional charges.
6. Vehicle Pickup and Return
Vehicle pickup and return locations are as agreed upon at the time of booking. Extra charges will apply if the pickup or return location is outside Kuching city.
7. Driving Range
Our rental rates cover driving within the Kuching area only. . Areas such as Serian town, Semenggoh Orang Utan, Jong's Crocodile Farm, Annah Rais Longhouse, Pasar Serikin, Bau, Sematan, and Lundu are considered within the Kuching area. Our definition of outside the Kuching area refers to any location beyond Serian town, which you can easily verify on Google Maps. Driving to locations beyond Serian town will incur additional charges.
8. Fuel Policy
Under the Level-to-Level policy, you'll pick up the car with a Level tank of fuel, and you're expected to return it with a same level tank as well. This policy is straightforward and ensures you only pay for the fuel you use. However, it's important to refuel the car close to the drop-off location to avoid any refueling charges from us .The charge is calculated based on the current market price per liter or Level of fuel.
9. Insurance
Our vehicles come with basic insurance coverage. Since we do not take any deposit, the renter is fully responsible for any damages incurred during the rental period. We urge all customers to drive with care and adhere to all driving regulations to prevent accidents and damages. In the event of an accident or damage to the vehicle, please contact our operations team immediately for assistance. Acting independently without notifying us can complicate the process.
10. Maintenance and Repair
Our vehicles are in excellent condition and well-maintained. Should there be a breakdown, contact our operation in charge immediately for assistance.
11. Penalties and Fines
Renters are responsible for any traffic or parking fines incurred during the rental period.
12. Use of Vehicle
Smoking, alcohol, drugs, and pets are not permitted in the vehicle. Violations will result in fines.
13. Termination of Rental
OCR Transport reserves the right to terminate the rental agreement if any terms and conditions are violated.
By renting from OCR Transport, you agree to adhere to these terms and conditions. We are dedicated to providing you with a reliable and premium car rental experience. Thank you for choosing OCR TRANSPORT .